Refund & Cancellation Policy

1. Consultation / booking fee

The consultation or booking fee reserves a dedicated appointment slot with our specialist and covers the time held exclusively for you. For that reason it is non-refundable and non-transferable - it cannot be refunded, credited to another person, or moved to a different patient. It can, however, be applied to a rescheduled appointment once (see below).

2. Rescheduling

We understand plans change. A paid appointment may be rescheduled once, free of charge, provided you give us reasonable advance notice (at least 24 hours before the appointment) and a suitable slot is available. To make this easy, we encourage you to create a free patient account when booking; once signed in, you can reschedule your own appointment from your account.

3. No-shows and late cancellations

If you do not attend, or you cancel or reschedule with less than 24 hours' notice beyond your one complimentary reschedule, the consultation fee is forfeited and a new fee applies to book again. This helps us offer that reserved time to other patients who need care.

4. When we cancel or reschedule

If we need to cancel or reschedule your appointment for any reason and cannot offer you a suitable alternative time, any consultation or booking fee you paid will be refunded in full.

5. Treatment advances and packages

Any advance you pay towards a treatment plan is adjusted against your final bill for that treatment. If you decide not to proceed before treatment begins, we will refund the advance less any consultation fee and the cost of diagnostics, imaging, or laboratory/custom work already carried out or ordered on your behalf. Once a treatment or a stage of a treatment plan has been performed, the fee for the completed work is non-refundable, as it reflects clinical time, materials and lab costs already incurred.

6. Non-refundable items

The following are generally non-refundable: completed treatments and completed stages of a plan; custom laboratory work (such as crowns, bridges, dentures and aligners) once fabrication has been ordered; and consumable materials already used in your care.

7. Online payments and how refunds are processed

Online payments are handled by our payment gateway, Razorpay (UPI, card or net banking). Where a refund is due under this policy, it is made to your original payment method and typically initiated within 5-7 business days of approval; the time for the amount to appear in your account depends on your bank or card issuer. If a payment is debited from your account but the booking is not confirmed (for example, a failed or duplicate transaction), the amount is normally auto-reversed by your bank within a few business days; if it isn't, contact us with the transaction details and we will help trace and resolve it.

8. How to request a refund

To request a refund or raise a payment query, contact us at hello@dreamdental.co.in or 95557 49997 with your name, appointment date, and the payment reference or transaction ID. We aim to review and respond within a reasonable period, and to process approved refunds promptly.

9. Chargebacks

If you have any concern about a charge, please contact us first - we will always try to resolve it fairly and quickly. Raising a chargeback with your bank without contacting us may delay resolution of any refund that is properly due.

10. Contact

For any question about a payment, reschedule or refund, reach us at hello@dreamdental.co.in or 95557 49997, or visit the clinic. This policy forms part of our Terms & Conditions.